April's message emphasizes clear and concise communication and outlines an upcoming LAFD-sponsored training program aimed at helping us improve our skill sets
Last month's message partly memorialized some of my recent whirlwind tour of the East Coast. And while this message is not meant to be a travel log, I’d like to share one more story from my trip, if you would indulge me for a bit.
Massachusetts is a state that I’m pretty much in love with. I spent the better part of my childhood with my Great Aunt Daisy at her home on the beachs of Mid Cape Cod. It is place where my cousins spent their summers “making bank” as deckhands for commercial Tuna Boats. I often joined them, fishing during the day off Stellwagon Bank of Northern Cape Cod, then I would recover at night.
Handline fish by day, recover at night. That's pretty much how it went. It was hard, real and physical work -- so much so that even in the jubilance of youth, I was exhausted by the evening. Admittedly my fishing adventures limited themselves to a few times a week at best.
The rest of my time was spent engaging in the lofty pursuits of lobster eating, clam digging and general relaxation on the beach or driving with my Aunt Daisy around this small beach community. And by small, I mean small enough that the Green Harbor Harbormaster also doubled as a Marshfield Police Officer – where everybody knows everybody’s business and even the business of those they don’t know by virtue of their VHF Scanners.
One summer, the new Chief of Police was called out to a major traffic accident over one of the PD frequencies. By Marshfield standards, it was a big incident; a multi-vehicle accident with multiple casualties at the intersection of one of their many rural routes.
So with adrenaline pumping, one of the officers called to another over the air, reminding him of an important detail that none of them wanted to forget. “Don’t forget to stop for Coffee,” he said.
You can imagine the community response that resulted from this unintentional “blunder.” The Mayor’s office and City Hall were slammed with calls the following day. Indignant citizens wanted to know why the local police, whose salaries they paid for with their tax dollars, felt so free to stop for coffee on the way to a major accident. It was a Public Relations nightmare for Chief Coffee, and I can only imagine the tone of Coffee's debriefing after this miscommunication.
So much of the time we try to be clear and concise while passing traffic, even during casual chatter with fellow hams, so as not to be misunderstood. Yet in the case above, even when the officer thought he was being clear and certainly not offensive, there were feathers ruffled along with a communal misunderstanding.
This begs the question: How can we as LAFDACS Members improve our communication skills? Well, we can practice, engage in Continuing Education, or even Teach. Teaching is a process which I have found to be the best method of learning and personal improvement and I recommend it highly for those of you willing to become involved in our mentoring program.
Chief Bisson (KF6XX) has also admonished us to continue improving as an organization, so much that he and Mark Willardson (N6UOZ) are developing a curriculum for the New LAFD ACS HF Radio Certification course, which will allow certificate holders to periodically check in -- on behalf of the LAFD -- with the California State Office of Emergency Services (OES) during their weekly HF Net held for participating, recognized Government and Public Safety Agencies.
This will be exciting and it will enable participants to improve their skill set while using the new HF Equipment at Old Fire Station 77.
But going back to clear communication for a bit, I'd like to share some excellent advice recently given to me by LAFD Firefighter/Paramedic Truman Van Dyke III (KE6JCA) while I was composing the Radio Lecture curriculum and lecture for the 80 hour American Red Cross First Responder Course currently being taught at Old Fire Station 77. He said “Think before you speak and don’t speak before you need to.”
Other suggestions he gave were: 2) Use plain language and 3) If given a statement or question that you need to respond to over the air, repeat the statement (over the air) back to the person make sure you understand what they are asking of you.
We would do well to do “all of the above” and more when it comes to basic and good radio practice.
But I am probably preaching to the choir here, right?
[Pictured above: KG6TWQ with cousins, family and Local Lobsterman (and teenage deckhand of yesteryear) Timmy Seaver in Marshfield.]